Online Shopping Terms & Conditions

Welcome to Qasr-E-Musk Perfumers. By accessing or purchasing products through our website, you agree to the following Online Shopping Terms & Conditions. We reserve the right to update these terms from time to time without prior notice.

1. Orders and Order Confirmation

When you place an order through our website, you submit a purchase request to Qasr-E-Musk Perfumers. Our team may contact you by phone or WhatsApp to confirm your order, verify your delivery address, confirm product availability, and provide payment instructions.

Your order is considered confirmed once you have reconfirmed the order details with our team. Orders are subject to product availability and successful payment.

Please ensure that your contact number, name, and delivery address are accurate when placing an order.

2. Age Requirements

Customers must be at least 18 years old to place orders through our website. Individuals under 18 must not register or make purchases independently.

3. Hours of Operation

• Working Days: Monday to Saturday

• Working Hours: 12:00 PM– 9:00 PM

• Weekly Holiday: Sunday

• Public Holidays: Closed, unless otherwise announced

Orders placed outside working hours, on Sundays, or on public holidays may be processed on the next working day.

4. Contact Information

Qasr-E-Musk Perfumers

WhatsApp / Customer Support: 0333-5657565

Business Address: Shop No. 5, International Shopping Center, Opposite Zainab Market, Near Press Club, Saddar, Karachi, Pakistan.

For order confirmation, payment assistance, delivery inquiries, returns, or complaints, please contact us through WhatsApp.

5. Product Information and Availability

We make every reasonable effort to ensure that product descriptions, fragrance information, images, and prices published on our website are accurate and up to date.

However, slight variations in product appearance, packaging, or screen colours may occur. Product availability may also change without notice.

If an item becomes unavailable after you place an order, our team will inform you and discuss the available options.

6. Prices and Price Changes

• All prices are listed in Pakistani Rupees (PKR).

• Delivery charges, if applicable, will be communicated during the ordering process.

• We reserve the right to update product prices and offers at any time.

• If a pricing error occurs, we will contact you before proceeding with the affected order.

• Price reductions announced after a completed purchase do not automatically entitle customers to a refund of the price difference.

Prices and promotional offers are subject to availability and the terms specified for each offer.

7. Payment Policy

Bank Transfer Only — No Cash on Delivery (COD).

After placing your order, please contact us on WhatsApp to receive payment instructions.

• Transfer the payment using the details provided by our team.

• Send your payment receipt on WhatsApp for verification.

• Orders will be processed for dispatch after payment has been verified.

Please ensure that the payment amount and order details are correct before completing the transaction.

8. Delivery Policy

We make every reasonable effort to dispatch and deliver orders promptly.

• Estimated Delivery: Usually 1–4 working days, depending on the destination and courier service.

• Delivery times are estimates and may vary due to public holidays, courier delays, weather conditions, operational issues, or other circumstances beyond our control.

• Orders containing multiple items may arrive in separate shipments.

• Our team may contact you regarding delivery estimates or address verification.

• Please provide a complete and accurate delivery address and an active contact number.

If your order is significantly delayed, contact our customer support team on WhatsApp with your order details.

Delivery is considered completed when the parcel reaches the delivery address provided with your order, subject to applicable law and courier procedures.

9. Return and Refund Policy

14-Day Return Policy — No Questions Asked

At Qasr-E-Musk Perfumers, customer satisfaction matters to us. You may request a return within 14 days of purchase, no questions asked.

To initiate a return, contact us on WhatsApp at 0333-5657565 and provide your order details. Our team will guide you through the return process.

For refund requests, please contact our team to confirm the applicable return and refund arrangements.

10. Damaged, Defective, Missing or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, incomplete, or incorrect order, contact Qasr-E-Musk Perfumers promptly so we can investigate the issue and arrange an appropriate resolution.

Depending on the circumstances, the resolution may include a replacement or refund.

Important: Parcel Opening Video

Please record a clear, continuous video of your parcel before and during opening. The video should show the parcel's external condition, shipping label where possible, and the contents as you unpack them.

This video is required as evidence when reporting damaged, defective, missing, or incorrect items.

Please retain the parcel, shipping label, and original packaging until your complaint has been resolved. Do not discard or damage the packaging before contacting us about an issue.

Report an issue: WhatsApp 0333-5657565.

11. Order Cancellation

If you wish to cancel an order, contact our team as soon as possible.

Cancellation requests are subject to the order's processing and dispatch status. If an order has already been dispatched, our team will explain the available options under the applicable return policy.

Any applicable deductions or charges will be communicated before a refund is processed and will be subject to applicable law.

12. Customer Responsibilities

Customers are responsible for:

• Providing accurate contact and delivery information.

• Confirming order details before payment.

• Completing payment through the payment method specified by Qasr-E-Musk Perfumers.

• Keeping order confirmations and payment receipts.

• Inspecting delivered parcels and reporting any issues promptly.

13. Website Information and Disclaimer

We strive to keep our website accurate, reliable, and accessible. However, we do not guarantee that all website content will always be error-free, complete, or uninterrupted.

Product descriptions and fragrance characteristics are provided to help customers make informed purchasing decisions. Individual fragrance experiences may vary according to personal preference, application method, environment, and other factors.

Customers are responsible for reviewing the product information and applicable policies before placing an order.

14. Changes to These Terms

Qasr-E-Musk Perfumers reserves the right to revise these Online Shopping Terms & Conditions when necessary. Updated terms will be published on this website and will apply in accordance with applicable law.

We encourage customers to review this page periodically.

15. Contact Us

For questions regarding orders, payments, delivery, returns, refunds, or complaints, please contact:

Qasr-E-Musk Perfumers

WhatsApp: 0333-5657565

Address: Shop No. 5, International Shopping Center, Opposite Zainab Market, Near Press Club, Saddar, Karachi, Pakistan.

Thank you for choosing Qasr-E-Musk Perfumers.