Delivery Policy — Qasr-E-Musk Perfumers

We aim to deliver your order safely and promptly. Please review our delivery and payment guidelines before placing your order.

1. Delivery Coverage

• Karachi: Home delivery through our Bykea delivery rider.

• Across Pakistan: Delivery through Leopard Courier Service.

2. Delivery Charges

Flat delivery charges: PKR 500.

Delivery charges apply to orders delivered through our available delivery services.

3. Payment Policy

Bank Transfer Only — No Cash on Delivery (COD).

• Place your order through our website.

• Contact us on WhatsApp to receive bank payment details.

• Transfer the payment and send your receipt for verification.

• Your order will be processed for dispatch after payment confirmation.

4. Estimated Delivery Time

Our usual delivery time is 2–3 business days. Actual delivery times may vary depending on your city, location, public holidays, and courier operations.

5. Product Availability

We aim to deliver all items included in your confirmed order. If any product becomes unavailable, we will inform you by phone or SMS and discuss the available options.

6. Changes to Confirmed Orders

Please review your order carefully before confirming it. Once your order is confirmed, changes to the ordered items or shipping address are not permitted.

7. Karachi Home Delivery

For deliveries within Karachi, our Bykea delivery rider may contact you before arrival to confirm your location and availability.

Please keep your phone available and ensure someone is present to receive the parcel.

8. Checking Your Order

At the time of delivery, check the item names and quantities against your order details.

Important: Do not break or open product seals while checking your order. If any item is missing or incorrect, contact us immediately.

9. Order Status

We will inform you about your order status after dispatch. Please keep your registered phone number active to receive delivery updates and calls from our team or courier.

10. Delivery Complaints

If you experience any issue with our delivery rider or courier service, contact us promptly so we can investigate and assist you.

Contact Us

Qasr-E-Musk Perfumers

WhatsApp: 0333-5657565

Address: Shop No. 5, International Shopping Center, Opposite Zainab Market, Near Press Club, Saddar, Karachi, Pakistan.

Thank you for choosing Qasr-E-Musk Perfumers.